Appointments

Appointments System

We offer a variety of appointments and we hope that the information given below will help you book an appointment to suit your health needs.

Please note that we are a surgery involved in the training of medical students and GP Registrars. You will be informed prior to any appointment if students are present in the consultation room. Should you not wish to have them present then please inform the receptionist. GP Registrars are fully qualified doctors who are completing their training in General Practice. Usually they will be with us for two periods of 6 months.

Routine pre-bookable appointments can be booked up to four weeks in advance with the doctor for routine or non-urgent health needs.

Late For Your Appointment

Please attend your appointment on time, if you are late you may not be seen and will need to re-arrange your appointment. 

Interpreter

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist prior to booking the appointment and she will arrange this for you.  Please note that we need 7 days notice to arrange an interpreter.

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

 

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need inform reception and give your verbal consent. 

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Extended Hours

Our Practice is open one evening a week for doctor appointments.

Star Service – Extended GP Access

You can book your own out of hours appointment - Just click on the star service link- to access one of the local extended GP centres.

GP opening hours have been extended for all GP practices in the South of Tees CCG area.  To improve primary care services outside normal hours, patients can now access the South Tees Access and Response (STAR) Service.

To see or speak to a clinican urgently between 18:30 and 21:30 – Monday to Friday or 08:00 to 20:00 weekends & Bank Holidays please ring 111. During normal hours patients should continue to contact Zetland Medical Practice to make an appointment.

http://www.southteesaccessresponse.nhs.uk/

To book an out of hours appointment use the link http://www.starappointment.co.uk/booking/