• Phone us on 01642477133 Monday to Friday, 8.30am to 6.00pm
• Visit the surgery and speak with a receptionist. We are open Monday to Friday, 8.3 0am to 6.00pm

When you get in touch, we’ll ask what you need help with. We will use the information you give us to choose the most suitable health professional to help you. You may be advised to contact NHS 111 if the practice has reached capacity.

• Use the NHS App
• Use SystmOnline
• Phone uson 01642 477133 Monday to Friday, 8.30am to 6.00pm
• Visit the surgery and speak with a receptionist. We are open Monday to Friday, 8.30am to 6.00pm

When you get in touch, we’ll ask what you need help with.We will use the information you give us to choose the most suitable health professional to help you.

If you have a non-urgent problem or you don’t need to be seen face to face you can submit a request for an appointment online a member of the team will review the request within 48hrs and direct the problem appropriately. Alternatively, you can call the Practice during our opening times on 01642 477133.

For each health care professional, we offer:

• telephone appointment
• face to face appointments
• online appointments/consultations

Please note that for telephone appointments we will offer you an appointment date, but we may call you at any time throughout the day.

The easiest way to book your appointments online is to register with the NHS App.

The app allows you to book appointments, order your repeat prescription, book child vaccinations and access lots of different health and care websites and apps with one set of login details for more information click here.

Patients can also sign up for our direct booking tool SystmOnline You can book appointments and order prescriptions but you must get a username and password from reception first.

Patients need to complete and application form and provide reception with photographic ID. We will then send you a username and password via email.

For patients who do not have photographic identification then a current utility bill is acceptable. The reception team will post a username and password to the applicant if a stamped self-addressed is provided.

You can now self-refer to following services by clicking the links or calling the numbers below.

Anxiety, Depression, Stress and other mental health concerns

If you are in crisis, please contact theTEWV Crisis Team on 0800 0516 171.

For life changing support and services to those struggling with depressions, stress, anxiety and other mental and emotional issues, you can self-refer to the following service by visiting Impact on Teesside or calling 01642 573 924.

For safe, free and anonymous online mental health service available for adults. Access to personalised support and self-help tools along with a team of counsellors available 365 days a year visit Qwell

Contraception and sexual health

For free and confidential sexual health services in Teesside including information and advice on all types of contraception and STI testing and treatment visit

Teesside Sexual Health Service or call 0300 330 1122.

If you have any of the following issues you may be able to be seen and treated at a Community Pharmacy, to find your nearest pharmacy click here

Alternatively, you can call the surgery who will book you a pharmacy referral consultation with a pharmacy of your choice.

To request a home visit please contact the surgery on 01642 477133 before 10.00am.

Visits requested will be passed to the doctor ‘on call’ and should be of an urgent nature only. Priority will be given to housebound patients for whom travel would cause deterioration of their medical condition.

Please not lack of transport is not a reason to request a home visit.

Please attend your appointment on time, if you are late you may not be seen and will need to re-arrange your appointment. 

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist prior to booking the appointment and she will arrange this for you.  Please note that we need 7 days notice to arrange an interpreter.

If you cannot make your appointment let us know as soon as you can so another patient can book the appointment time.  You can cancel or change your appointment:

• Use the NHS App to cancel or change an appointment.
• Use SystmOnline to cancel or change an appointment.
• Phone us Monday to Friday, 8.30am to 6.00pm
• Visit the surgery and speak with a receptionist. We are open Monday to Friday, 8.30am to 6.00pm

Appointment reminder texts will also be sent to patients through which you will be able to cancel your appointment.

Did not attend policy

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient.

If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have missed your appointment. Patients to regularly miss appointments maybe removed from the list.

• Use NHS 111 online (111.nhs.uk) or call 111. 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
• If it’s a life-threatening emergency call 999.
• GP opening hours have been extended for all GP practices in the South of Tees area, patients can now access the South Tees Access and Response (STAR) Service. Please contact Zetland Medical Practice between 08:30 – 6pm to book and Out of Hours appointment.
• To see or speak to a clinician urgently between 18:30 and 21:30 – Monday to Friday or 08:00 to 20:00 weekends & Bank Holidays please ring 111.

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need inform reception and give your verbal consent. 

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Our Practice is open one evening a week for doctor appointments.

Star Service – Extended GP Access

You can book your own out of hours appointment - Just click on the star service link- to access one of the local extended GP centres.

GP opening hours have been extended for all GP practices in the South of Tees CCG area.  To improve primary care services outside normal hours, patients can now access the South Tees Access and Response (STAR) Service.

To see or speak to a clinican urgently between 18:30 and 21:30 – Monday to Friday or 08:00 to 20:00 weekends & Bank Holidays please ring 111. During normal hours patients should continue to contact Zetland Medical Practice to make an appointment.

http://www.southteesaccessresponse.nhs.uk/

To book an out of hours appointment use the link http://www.starappointment.co.uk/booking/

Fitness for work/Sick notes

Click here for more information