5th Feb
New Registrars
We had new GP registrars starting this week.
We are excited to have these doctors join the team for the next 6 months to a year and learn about how we do general practice at Zetland.
What they don't realise is the treat they have in store for them, as we have the best patients in the world.
Look out for the new faces - Dr A Osbourne, Dr F Elawad and Dr A Ifemeje.
24th Jan
GP registrars leaving
We are saying good bye to 2 of our registrars 👋
Dr Mehmood and Dr Samuel have completed their placement here at Zetland and are continuing on their journey to becoming fully qualified GPs.
We are so proud of their hard work and dedication to patients and wish them the absolute best as they move onto other surgeries, taking with them the Zetland values of patient centred care and evidence based medicine.
We will have some new registrars joining us very soon.
29th Dec 2025
GP Patient Survey 2026
In early January, around 3 million randomly selected registered with GP practices will be invited to answer a GP Patient Survey Questionnaire about their experiences. The survey will be live for 3 months, with fieldwork closing at the end of March.
The findings help show what's working and what needs to improve. The survey is carried out securely and information published does not identify individuals.
If you receive an invitation please do take the time to take part and have your say so we can deliver the best possible service to patients. If you need support completing the survey or need it made available in another language or format, you can call the free helpline number on 0800 819 9135
For more information about the survey visit the GP patient survey website: https://gp-patient.co.uk
1st Dec 2025
New Vision Statement
We have tallied all the votes on our Vision Statement (staff and patients) . . . . . .
"Working together for a healthier you"
It was a close run thing, and we are so grateful for all who contributed to the discussion and by voting.
Let's keep working together for a healthier you 💪
25th Nov 2025
New First Contact Physio
This is our new First Contact Physio, a wonderful resource of knowledge for the surgery.
Remember Memoona can see:
• Lumber back pain (can be seen as 1st attendance before the Spinal Pathway)
• Spinal pain including neck and thoracic pain
• Spinal-related pain in arms or legs, including nerve symptoms (e.g. pins and needles or numbness)
• Elbow, wrist or hand pain including arthritis
• Hip, knee or ankle/foot pain including arthritis
• Shoulder pain including arthritis
• All soft tissue injuries, sprains, strains or sports injuries
• Possible problems with muscles, ligaments, tendons or bone (e.g. tennis elbow, carpal tunnel syndrome, ankle sprains)
• Patients who are acutely unwell
• Patients under 18 years of age
• Patients with chest or abdominal pain
• Medical management of Inflammatory conditions
• Women’s Health, antenatal or post-natal problems
• Neurological or respiratory conditions
• Acute mental health crisis
• Minor injury in the last 2 weeks that has not been seen by the Urgent Treatment centre or A&E
Lets all give a warm Zetland welcome to Memoona ☺
30th Oct 2025
Walk-in service between 18.00 and 18.30
If you choose to walk-in rather than call or submit online between 18.00 and 18.30 to our surgery then you need to attend Ravenscar Surgery rather than Zetland Medical Practice.
This is located on the 1st floor of Redcar Primary Care hospital.
30th Oct 2025
New GP AI Triage system
We are excited to announce that in November we will be introducing an AI based GP Triage system.
Initially this will be used instead of e consultations, and then all patients, regardless of how the contact the surgery (online, phone or walk-in) will be completing a form through this system in order to be offered an instant appointment.
You will be able to sit in your PJ's at home, fill in an online form and instantly know the time of your appointment with an average time to complete the form of 90 seconds.
We are excited to improve the patient experience and get you more time with your doctor and less time waiting.
We are always interested in your thoughts. Please let us know what you think about this and we plan on giving more details in upcoming posts to allow you to understand this change.
7th Oct 2025
Help us write our Vision statement
We are looking to re-write our vision statement, and we want our patients to have their say!
Vision statements should be short, specific, comprehensible and inspiring. Ideally it should align with the Integrated Care Board's vision statement.
The Integrated Care Board's Vision statement is:
"Better health and well being for all"
Our current Vision statement is:
"We aim to deliver high quality primary health care to all our patients.
We value the opportunity to provide a service, where we can work in partnership with our patients, to improve and maintain health."
We are thinking perhaps a new vision statement could be:
"Working together with patients to deliver outstanding primary care, better health and wellbeing for all."
Please let us know what you think. You can either comment on these posts or contact the surgery with suggestions either on phone, pop in or summit and admin online consultation.
Thank you so much for your help, this vision statement belongs to us all - patients and staff.
14th Jul 2025
Mounjaro for weight loss at Zetland Medical Practice
You may have heard that weight loss injections will be available from the practice from 23rd June. In order to provide this service a wraparound programme must be provided with it (follow up appointments for weight and support). We have yet to be informed about what this will look like in our area. We are looking into this urgently as we know many of our patients are keen to benefit from this.
As soon as we know, we will let you know.
There is however strict criteria for patients who are eligible from this date:
A BMI of over 40.
AND FOUR out of the following five conditions:
Hypertension (high blood pressure) treated with medication
Sleep apnoea (confirmed at a sleep clinic)
Type 2 diabetes
Cardiovascular disease (heart disease, vascular disease or stroke)
Hypercholesterolaemia (high cholesterol)
So if you do not meet this criteria, we will not be able to prescribe for you in general practice.
Once we have more information we will be sharing it with our patients. Thank you so much for your understanding.
As always we can still refer to specialist weight management services if you are eligible.
30th Mar 2023
NHS Hormone Replacement Therapy Prescription Prepayment Certificate (HRT PPC)
14th Nov 2022
Notice
Dr Jones recently spoke to James Arther regarding all things mental health from managing symptoms to medication. You can see the documentary via the BBC iplayer (link below)
13th Oct 2022
HEALTHIER TOGETHER - FOR 0-18 YEAR OLDS
Healthier Together is a nationwide initiative. The website provides pregnant women, babies, children and young people with consistent and high quality advice from local health professionals.
You'll find clear information on common childhood illnesses, including advice on what 'red-flag' signs to look out for, where to seek help if required and how long your child's symptoms are likely to last.
The app is available to download via the link
https://www.nenc-healthiertogether.nhs.uk/
4th Oct 2022
Enhanced Access from 1st October
30th Sep 2022
Extended Hours
You can now book an appointment to see a GP, Advanced Nurse Practitioner, Practice Nurse or Health Care Assistant on an evening or a Saturday.
Appointments can be booked through the practice or via https://www.elmalliance.co.uk/appointments/. All appointments will take place at The Ravenscar Surgery, Redcar Primary Care Hospital.
Please contact the practice on 01642 477133 to book
7th Sep 2022
Ear Washouts
From 1st October 2022 the practice will no longer be offering ear washouts.
There are products you can buy over the counter or self-refer to private services such as Specsavers.
We apologise for any inconvenience.
1st Sep 2022
Face Masks
You no longer need to wear a face mask at the practice.
Please continue to do so if you are being seen for a respiratory complaint or a sore throat.
24th Mar 2022
MENTAL HEALTH INTERVIEW WITH DR ALEX JONES
The wise fools interview a female GP, Dr Alex Jones and discuss a whole range of things kicking off with music that inspires her, who manages the mental health of GP's, the nature of mental health presentations of men, self compassion, alternatives that help and much more. Enjoy this first of a few planned episodes chatting to a local GP about men's health issues in Tees. For more information on local men's health services and inspirational stories, visit www.boromancan.co.uk
#menshealth #boromancan #thismancan #boromen #teesmenshealth #redcar #middlesbrough #mensmentalhealth
SPOTIFY LINK: https://open.spotify.com/show/14EfA9K
YOU TUBE LINK: https://youtu.be/LibwqMpNQYw
7th Mar 2022
Appointments
From 04/04/2022 the practice will be offering early morning appointments.
On a Monday, Wednesday, and Thursday you will be able to get an appointment with a member of the nursing team or an Advanced Nurse Practitioner from 7.10am.
This is for booked appointments only and below is an example of the appointments that will be offered.
Bloods
Smears
Dressings
Injections
Long term condition reviews
ECG's
Contraception Checks
HRT reviews
Face to Face and telephone consultations
Healthy Heart checks
Baby Imms
13th Jul 2020
ONLINE SERVICE REGISTRATION
You are now able to register for online services where you can re-order your prescriptions and book any available online appointments
6th Feb 2020
Great North Care Record
The Great North Care Record is a way of sharing patient information with health and care staff. It covers the 3.6 million people living in the North East and North Cumbria.
It means information recorded about your health such is illnesses, hospital admissions and treatments can be accessed by different people who are involved in your care. Previously, different hospitals, GPs and other health workers record separate pieces of information about you, which wasn't easily shared.
By sharing this information with the Great North Care Record, health and care workers can access the most current details about you 24/7. This can help them make choices about your care, as they know more about you.
Please access the link below for more detailed information - https://www.greatnorthcarerecord.org.uk/
Page last reviewed: 05 February 2026
Page created: 23 December 2019