PRESCRIPTION PHONE LINE
FROM MONDAY 3RD AUGUST
From Monday 3rd August the prescription phone line will be discontinued. Housebound patients with no internet access may ring the normal phone lines after 11am to re-order their prescriptions.
For those not housebound prescriptions may be ordered via online services (you may register for this service online), using the NHS app or posting the prescription request into the box outside of the surgery.
Face Mask Exemption Guidance
15th July 2020
Re: Guidance note for patients requesting exemption letters
We are aware that some patients might be understandably anxious about the Government’s recent announcements around the use of face masks in various public settings.
GPs are unfortunately not in a position to provide individual risk assessments or letters for patients who feel that they should be exempt from wearing a face mask.
Cleveland Local Medical Committee has therefore prepared this guidance note as the statutory body that advises and supports all GPs and practice teams across Tees.
The government guidance on exemptions suggests there is no requirement for evidence for exemption therefore it is sufficient for an individual to self-declare this.
Some people don’t have to wear a face covering including for health, age or equality reasons. The responsibility for issuing customer exemptions lies with the transport or retail provider, not your GP. Similarly, practices are under no obligation to provide letters of support for anyone who does not fall under the list of exemptions but considers them to have another reason to be exempted.
Government advice on the use of face coverings can be found here:
Some transport or retail staff may not need to wear a face covering if it is not required for their job. This would be assessed by the employer, not the GP.
We hope that this guidance provides some reassurance for you on this issue.
Dr J A Birch & Dr R McMahon
Cleveland Local Medical Committee
Flu appointments are now available to book for Saturday 12th September.
These appointments are available to book via online services
Registration for this service is now available via the online services link
ONLINE SERVICE REGISTRATION
You are now able to register for online services where you can re-order your prescriptions and book any available online appointments
From Monday 15th June all patients entering the practice will need to wear a face covering.
Please ensure that you have this in place before entering the surgery and ensure that it stays in place until you leave the building
POSSIBLE SCAM - PLEASE BE AWARE
The NHS Cervical Screening Programme has received reports of a possible scam. Some women are being contacted by text message, claiming to be from the call and recall service to advise they are overdue for screening. The message asks them to call a mobile number and provide personal details.
These message are not from the NHS Cervical Screening Programme.
Please so not call this mobile number nor divulge any personal details
INCORRECT ASTHMA/COPD ADVICE CIRCULATING ON SOCIAL MEDIA
We have been made aware of some inaccurate information circulating (especially on social media) regarding special 'rescue packs' of antibiotics and oral steroids for patients with pre-existing respiratory conditions such as asthma or chronic obstructive pulmonary disease (or even for those who don't have these conditions)
Oral steroid are powerful medicines and any decision to use them would need careful evaluation by a prescriber, usually a doctor, nurse practitioner or a respiratory specialist nurse.
There is no guidance in place that recommends a rescue pack being prescribed.
You should continue to manage your condition in the usual way - information may be found in the links below
SALTBURN BRANCH SURGERY TEMPORARILY CLOSED
We are sorry for the inconvenience but until further notice Saltburn surgery will be closed. The phone line is diverted to the Marske practice for advice and urgent appointments. The repeat prescription box is being emptied on a daily basis and prescriptions will still be processed within 3 working days. Please specify on repeat prescription slips which pharmacy you wish to collect your medication from as we will be sending all of these electronically where possible.
AS OF MONDAY 16TH MARCH 2020 THE PRACTICE WILL BE OPERATING A TELEPHONE ONLY SYSTEM
ALL PRE-EXISTING APPOINTMENTS WILL BE CONTACTED VIA TELEPHONE - SOME NURSING APPOINTMENTS WILL STAND.
TO GAIN ACCESS TO THE PRACTICE OR TO SPEAK TO ONE OF THE RECEPTION TEAM PLEASE SPEAK INTO THE INTERCOM
THIS IS TO PREVENT THE SPREAD OF THE VIRUS AND TO PROTECT YOU EVEN IF YOU DO NOT HAVE ANY SYMPTOMS.
Great North Care Record
The Great North Care Record is a way of sharing patient information with health and care staff. It covers the 3.6 million people living in the North East and North Cumbria.
It means information recorded about your health such is illnesses, hospital admissions and treatments can be accessed by different people who are involved in your care. Previously, different hospitals, GPs and other health workers record separate pieces of information about you, which wasn't easily shared.
By sharing this information with the Great North Care Record, health and care workers can access the most current details about you 24/7. This can help them make choices about your care, as they know more about you.
Please access the link below for more detailed information - https://www.greatnorthcarerecord.org.uk/
REGIONAL SELF CARE
in accordance with CCG guidelines the practice has been asked not to prescribe medication for hayfever, allergies, aches and pains, holiday medication and season ailments. Please see the self help link for advice: http://www.mymedicinesmyhealth.org.uk
If you suffer from repeated episodes of depression, are stressed in the role of caring for (or parenting) or a suffering from a mental health problem, taster sessions of mindfulness awareness are courses are available via the link below. There is no need to see a GP as the courses are self-referrable.https://www.tewv.nhs.uk/services/mindfulness