Our Practice is open one evening a week for doctor appointments. Please note the emergency telephone line is open from 08:00 – 08:30 Monday –Friday.

Star Service – Extended GP Access

You can book your own out of hours appointment - Just click on the star service link- to access one of the local extended GP centres.

GP opening hours have been extended for all GP practices in the South of Tees CCG area.  To improve primary care services outside normal hours, patients can now access the South Tees Access and Response (STAR) Service.

To see or speak to a clinican urgently between 18:30 and 21:30 – Monday to Friday or 08:00 to 20:00 weekends & Bank Holidays please ring 111. During normal hours patients should continue to contact Zetland Medical Practice to make an appointment.

http://www.southteesaccessresponse.nhs.uk/

To book an out of hours appointment use the link http://www.starappointment.co.uk/booking/

If you need medical help fast but it’s not an emergency call 111 or click on link http://www.111.nhs.uk

If it’s a life-threatening emergency call 999

111 is the number to call when you need medical help fast but it’s not a life-threatening emergency. Calls to 111 are FREE from landlines and mobiles and the service is available 24/7, every day of the year

When to call 111

You should call 111 when:

• you think you need to go to A&E or to another NHS urgent care service
• your GP surgery is closed and you need healthcare advice
• you don’t know who to call for medical help.

When to call 999

Call 999 for life threatening emergencies such as chest pain, suspected stroke, severe bleeding, severe shortness of breath, fit or other illness that you feel requires urgent attendance.

111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally. 

Your needs will be assessed and you will be given advice about whether you need:

• Treat yourself at home
• Go to a Primary Care Centre

If you need face to face medical attention you may be asked to attend a Primary Care Centre.

Click here to access NHS 111 online or call 111 to speak to a staff member.